Payment & Refund Policy2020-01-15T21:31:59-06:00

Payment & Refund Policy

Reserving A Spot & Initial Payment

We do not accept partial payments for class. Classes must be paid in full at sign-up in order to reserve a spot. Only payment in full for class can reserve your spot in a future class or training service.

Refund Policy If You Wish to Drop Out of Class

In the case a student wishes to drop out of a class, a refund will only be issued if UPTFC is given notice 48 hours or more prior to the start time/day of class. So, for example, if you are signed up for a class that begins June 5th at 7:15pm, then the absolute latest UPTFC could be notified is June 3rd before 7:15pm in order for you to obtain a refund for the full amount you paid for said class. 

If you wish to drop out of class outside of these parameters – that is, with less than 48 hours notice – then no refund will be granted unless it is due to a sudden illness or injury to yourself or your dog that makes it either impossible or unsafe for your participation. For parameters regarding dropping out of class for injury or illness to either yourself or your dog, see subsequent sections for more information. 

Please note we do not grant requests for refunds or credit for future training due to changes in a student’s availability, business trips, simply missing class for being too busy, forgetting class dates or unexpected personal/business/holiday/vacation plans. 

Refund Policy in the Case of Injury or Illness

In the case a student needs to remove their enrollment in a class due to an injury or illness to either themselves or their dog that makes their involvement impossible or unsafe, then one of four policies will apply to them with regards to the time in which UPTFC is notified of said injury/illness:

  1. If you notify UPTFC 48 hours or more prior to the start time/day of class, then the previous policy will take precedence in which a full refund will be granted. 
  2. If you notify UPTFC less than 48 hours prior to the start time/day of class up until the actual day of class, then you will be granted a credit of the full amount of your original payment for said class to be used towards future training. However, this credit may only be used towards training services and must be used within 6 months of giving said notice; all remaining credit granted from this notice will be forfeited after this 6 month grace period. So, for example, if you are registered for a $180 class that is set to begin June 5th at 7:15pm, and you let us know on June 4th your dog has contracted kennel cough and thus cannot be around other dogs, then we would credit your account $180 to be used towards future training services. Please note that these training services still must be scheduled and are subject to both the availability of trainers and open spots in future classes; that is, we cannot guarantee you a spot in a future class due to dropping out of a past class if said future class already has registered the maximum amount of students. To continue this example, even if you have not used the total sum of your original $180 credit in training services by December 4th, then the difference in initial payment would become forfeit and any new future training expense would need to be paid for separately from this now expired credit.
  3. If you notify UPTFC during the duration of your class that either your dog or yourself has become too ill/injured to continue attending class, then you will be granted a credit for the presumed remaining dollar amount of your original payment to be put toward future training services. So, for example, if you are registered for a $180, 6-week class that began on June 5th and you have to drop out of class because a few days after week 3 of class (let’s say June 22nd) you sustain injuries that would make it impossible for you to attend class and act as a proper handler for your dog, then we would credit your future training account $90 since you used 3/6 of the class you signed-up for originally. However, the entirety of this $90 training credit would have to be used by December 22nd or else be forfeit. Please note that these training services still must be scheduled and are subject to both the availability of trainers and open spots in future classes; that is, we cannot guarantee you a spot in an upcoming class due to dropping out of a past class if said future class already has registered the maximum amount of students.
  4. If an injury or illness occurs to yourself or your dog, but you make no reasonable attempt to make us aware of the situation, then UPTFC reserves the right to not only keep the total payment for class, but also fill your spot in class if we receive no communication follow-up to establish a protocol specific to your circumstances. 

Please note that if your dog is approved to be removed from a class for an injury or ailment, we may require proof of proper treatment and clearance from your vet prior to attending a subsequent training session. For example, if you had to drop-out of an upcoming class because your dog’s fecal sample tested positive for giardia, then prior to starting another class we would need proof from your vet that the dog has had a new fecal sample tested that resulted negative for infection for giardia or any other communicable ailment. Simply putting your dog through vet-recommended treatment is not sufficient for proof of a negative fecal–only proof that a more recent fecal sample tested negative will clear your pooch for class in this scenario. 

Refund Policy in the Case an Upcoming Class Session is Cancelled or Rescheduled

UPTFC reserves the right to cancel an upcoming class session if said class has not reached the minimum number of students required to properly conduct class. For the vast majority of classes the minimum number of students needed to run a class session is 3 students. If we have not registered the minimum amount of students 48 hours prior to the start time/day of class, then we reserve the right to cancel the class session entirely, delay the start date of class to a future date in the hopes we can find more students or else modify the class structure to reflect the lower attendance. In any of these cases, you will be contacted immediately and you can choose 1 of 4 options:

  1. Remain in the class roster, but realize the class will actually start at a later date than was originally scheduled. Please note that if said class is one with specific age restrictions like many of our Puppy class offerings, then it may be necessary to move you to a different class entirely if your dog would then be outside the correct age range of the class you originally signed-up for at the now newly proposed start date.
  2. Request a full refund for your original payment. This would be issued as soon as possible.  
  3. Request to be transferred to an upcoming class or training program that was different than the one you originally signed-up for, but is an alternate option in which you are also interested in and for which your dog meets the age/curriculum requirements. Please note that these alterations to training services still must be scheduled and are subject to both the availability of trainers and open spots in future classes; that is, we cannot guarantee you a spot in an upcoming class due to the cancellation if said future class already has registered the maximum amount of students. Additionally, if the program/class you are switching to joining costs more than the original amount paid for the program/class you initially signed-up for, then payment for the difference in said amounts would be due at the time of switching between programs/classes.
  4. In the event we have to cancel a class you were originally signed-up for, but you don’t want a refund and also don’t know yet what training service you would be interested in joining in the near future, then we will keep on file a credit for your account in the equivalent dollar amount that can be applied towards training services in the next 6 months. So, for example, if you were originally signed-up for a $180 Junior Dog class that is set to begin on June 5th, and we contact you on June 3rd that said class session is cancelled due to the lack of other students. Then, if you so choose, that $180 could be applied to other training services until December 3rd. However, after December 3rd, any unused part of that original payment would become forfeit and future training experiences would need to be paid for separately from this now expired credit. Please note that these alterations to training services still must be scheduled and are subject to both the availability of trainers and open spots in future classes; that is, we cannot guarantee you a spot in an upcoming class due to the cancellation if said future class already has registered the maximum amount of students.